WHAT DOES THIS MEAN WITH REGARDS TO DELIVERIES?
According to government regulations we are able to deliver ALL ITEMS on the Equilibrio online shop under Alert Level 3. This includes all clothing, shoes, accessories and lifestyle products displayed on our site.
We anticipate that designers won’t be able to operate at full capacity immediately, and since all of our suppliers are local designers and mostly make-to-order, please be patient with regards to deliveries. Our standard delivery time is 3 – 7 working days. We hope to deliver all items within this timeframe.
RETURNS & EXCHANGES
Our policy remains the same. Returns and exchanges are welcome within 14 days of receiving all of the items in your order.
We do ask that you let us know about a return or exchange as soon as you can by emailing [email protected]. We’ll arrange for collection immediately.
All items will be made, packaged and delivered under strict safety guidelines. Deliveries will be made by a courier using a mask and hand sanitiser.
Your safety is important to us and we are delighted to deliver local garments to you in the safety of your home. Customers must please wear a mask or face covering when receiving the delivery and stand at least 1.5 metres away from the courier when accepting delivery.
Although we do not anticipate delays, we ask for your patience with regards to deliveries that may be held up due to couriers not operating at full capacity as yet.
Thank you for supporting local! Every sale is celebrated by us and the local designers.