To commence the process for return with Equilibrio, please send an email to [email protected] and type “RETURN REQUEST” in the subject line.
To avoid delays in the consideration and processing of the Return Request, the following information is required. We suggest you copy and paste the table below into the email, provide ALL the information and hit send.
|Reasons for return: Indicate Y/N|
|If the reason is “Damaged Goods”, provide details of the damage.|
|If the reason for the Return request is “Other” provide details.|
|Return or exchange request:|
|Please indicate your preference:|
|Exchange the item: Y/N|
|Refund: Card/Voucher/EFT (if EFT please provide bank details)|
|Preferred days and times for collection:|
We will respond by email once we’ve received your request. For further details around the next steps and timing in the process, please refer to our “Returns Policy”.