To commence the process for return with Equilibrio, please send an email to [email protected] and type “RETURN REQUEST” in the subject line.

To avoid delays in the consideration and processing of the Return Request, the following information is required. We suggest you copy and paste the table below into the email, provide ALL the information and hit send.

Personal Information:
Full name:
Telephone number:
Order Information:
Order Number:
Order Date:
Product Information:
Product name:
Reasons for return: Indicate Y/N
-Incorrect order
-Sizing issue
-Damaged goods
If the reason is “Damaged Goods”, provide details of the damage.
If the reason for the Return request is “Other” provide details.
Return or exchange request:
Please indicate your preference:
Exchange the item: Y/N
Refund: Card/Voucher/EFT (if EFT please provide bank details)
Collection information:
Preferred days and times for collection:
Collection address:
Contact name:
Contact number:

 We will respond by email once we’ve received your request. For further details around the next steps and timing in the process, please refer to our “Returns Policy”.

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