New to online shopping or want to find out how Equilibrio’s shop works? Here’s how to shop online with us.
Equilibrio researches many brands in order to find our favourite, local items and bring them to you here, in our curated shop. We know you don’t have time to search for hours for the perfect outfit. And we know that many women want to support the local fashion industry but don’t know where to find these items. Equilibrio makes it quick and easy for you! We choose only items that we would (and do) buy and wear ourselves and that we know you’ll love.
HOW IT WORKS
We have handpicked gorgeous, ethically made, local fashion and accessories from South African designers. Here’s how to shop online with us in 7 easy steps:
Step 1: Search via our menus for clothing and accessories. Choose the items and size and add them to your cart
Step 2: When you’ve made your selection go to your cart at the top right of the page and click checkout. Shipping costs (if any) will automatically be added to your cart
Step 3: If you have a discount voucher add the code in the box that says “coupon code” and then “apply coupon”
Step 4: Fill in your personal details in the boxes shown
Step 5: Select your payment option – pay either via EFT, Payfast (which includes card, Instant EFT or Mobicred options) or Payflex. We only use tested, safe payment systems
- If you don’t want to enter card details, use the EFT option. Complete the checkout process and you’ll receive an email with your order details and our banking details. We’ll ship your order as soon as you’ve made a transfer from your bank and payment is received
- For card, Instant EFT or Mobicred (pay over 12 months) payments, choose the Payfast option. You will be forwarded to the Payfast portal to enter your details and pay securely
- If you choose the Payflex option you will be forwarded to their portal where you can either pay immediately or choose to pay in 4 interest-free instalments with your card. Delivery of the items will take place in 3 – 7 days, but you can pay over 6 weeks. Payflex automatically deducts your instalment from your card every two weeks
Step 6: You’ll receive all your items within 3-7 working days of ordering and payment. If you’ve ordered from various brands, you may receive more than one package
Step 7: We do free returns and size exchanges within 14 days of delivery and offer refunds on undamaged/unworn returned items. For returns and exchanges simply email us at [email protected] to make arrangements for collection.
HAVE A QUESTION ON HOW TO SHOP ONLINE?
We’re always here to help. If you have further questions you’re welcome to email [email protected] or Whatsapp 082 784 1814. We’ll get back to you asap.
WE TAKE PRIDE IN OUR STORE
Equilibrio’s core value will always be “trust”. We assure you that we’d never sell or recommend any items to you that aren’t tried and loved by us. We’re passionate about promoting good, locally made fashion.
Happy shopping! Thank you for supporting local.
Jill & Michelle, Co-owners of Equilibrio
See our full Shipping, Returns & Exchanges policy here.