HOW TO SHOP ONLINE

New to online shopping or want to find out how Equilibrio’s shop works? Here’s how to shop online with us.

Equilibrio researches many brands in order to find our favourite, local items and bring them to you here, in our curated shop. We know you don’t have time to search for hours for the perfect outfit. And we know that many women want to support the local fashion industry but don’t know where to find these items. Equilibrio makes it quick and easy for you! We choose only items that we would (and do) buy and wear ourselves and that we know you’ll love.

HOW IT WORKS

We have handpicked gorgeous, ethically made, local fashion and accessories from South African designers. Here’s how to shop online with us in a few easy steps:

Step 1: Search via our menus for clothing and accessories. You can also click on “filters” at the top of the shopping pages to sort items by specific size or colour. Click on the name or image of an item you are interested in to get more info on the product page.

Step 2: Once you’ve decided on an item you like and want to purchase, tap on the size blocks and choose your size. Unsure what size you are? Check out our size guide here. Now click on the “add to cart” button. The item is now in your shopping cart. You can add more items to your cart if you wish.

Step 3: When you’ve made your selection go to the top right of the page and click on the shopping bag icon. Your cart will open and ask if you want to “view cart” or “checkout”. If you have a coupon you want to redeem or a few items in your cart, you may want to view all of them by clicking the “view cart” button. Otherwise, you can go straight to checkout.

Step 4: If you have a voucher or coupon code there are two places you can add them – either on your cart page or at the top of the checkout page. The cart page is easiest so click on “view cart” and then enter the coupon or voucher in the relevant box at the bottom of the page. The boxes are marked “Enter coupon code” or “Gift Card Number” and then click “apply coupon” or “apply gift card”.

Want to know the difference between a coupon and a gift card? A coupon is a short discount code that usually a word like “welcome”. It is applicable to everyone that e.g. signs up to our newsletter or wants to take advantage of an offer. A gift card is a long unique number that only you will receive via email. A gift card could’ve been bought for you by someone else or you could have been issued one as a store credit.

Shipping costs (if any) will automatically be added to your cart.

Step 5: Now click the “proceed to checkout” or “checkout” button. A new page will open where you need to fill in your personal details in the boxes shown. Please take care to enter the right details particularly your phone number and email address. We’ll be keeping you updated on your order progress via the email address you provide.

Step 6: After you’ve entered your details, select your payment option – pay either via Payfast (which includes card, Instant EFT or Mobicred options) Payflex interest-free installments, or via direct bank transfer (EFT). We only use tested, safe payment systems.

  • If you don’t want to enter card details, use the EFT option. Complete the checkout process and you’ll receive an email with your order details and our Equilibrio banking details. Please transfer the amount to our bank and send proof of payment to [email protected] within 72 hours of ordering. We’ll notify you via email and process your order as soon as payment is received in our bank account

Our bank details, incase you miss them are:

Equilibrio Partnership , FNB, Branch: 250655, Account: 627 385 95951

Please use your order number as reference

  • For card, Instant EFT or Mobicred (pay over 12 months) payments, choose the Payfast option. You will be forwarded to the Payfast portal to enter your details and pay securely. Remember that you generally, depending on which bank you are with, need to approve the transaction on your phone
  • If you choose the Payflex option you will be forwarded to their portal where you can either pay immediately or choose to pay in 4 interest-free instalments with your card. You can sign up to Payflex while checking out (no prior approval is necessary). Delivery of the items will take place in 3 – 7 days, but you can pay over 6 weeks. Payflex automatically deducts your instalment from your card every two weeks

Step 7: Now click on the “place order” button and make payment via one of the payment options above. You’ll receive a confirmation email, and if you selected the EFT payment option, our banking details will also be on the email

Step 8: You’ll receive all your items within 3-7 working days of ordering and payment. Deliveries are door-to-door with our courier (usually The Courier Guy). If you’ve ordered from various brands, you may receive more than one package

Step 9: We do free returns and size exchanges within 14 days of delivery and offer refunds via either bank transfer, credit card or store vouchers on undamaged/unworn returned items (see more details in our returns policy here). For returns and exchanges simply email us within 14 days of delivery at [email protected] to make arrangements for collection.

HAVE A QUESTION ON HOW TO SHOP ONLINE?

We’re always here to help. If you have further questions you’re welcome to email [email protected] or Whatsapp 082 784 1814. We’ll get back to you asap.

WE TAKE PRIDE IN OUR STORE

We assure you that we’d never sell or recommend any items to you that aren’t tried and loved by us. We’re passionate about promoting good, locally made fashion.

Happy shopping! Thank you for supporting local. 

Jill & Michelle, Co-owners of Equilibrio

See our full Shipping, Returns & Exchanges policy here

How to shop online

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